Privacy & Security

Colonial Federal Savings Bank’s Privacy & Security Center

At Colonial Federal Savings Bank the relationship with our customer is paramount. We consistently work to ensure our policies and practices protect your privacy. We believe education is one of the best ways to help you safeguard yourself from identity theft and fraud.

As a customer, you can help protect your account by monitoring transactions. We recommend registering for Online Banking which allows you to easily review your account history. If you notice suspicious activity on your account or experience a security related event, call customer service at 617-471-0750 to limit any loss. You can also setup and manage account alerts (i.e. low balance) within the Services section.

If you receive a call from our fraud prevention service, they will only ask enough information to verify your identity (i.e. only requesting a partial Social Security number). If you receive a message from a fraud prevention specialist, please respond immediately. All calls are made by a person; please do not respond to automated phone calls.

IMPORTANT: Colonial Federal Savings Bank will not ask for non-public information such as account numbers, full social security numbers or privacy words through unsolicited emails or phone calls. If you receive a call from us, you will always speak with a person as the Bank does not place automated calls. Please do not respond to unsolicited emails or automated phone calls.

STOP, THINK, CONNECT, whether you are online every hour or once a week. Keep your machine clean with security software and patched with automatic updates. Use strong and long passwords, and think before you act. Connect with care, shopping only at secure sites, and be savvy about Wi-Fi hotspots. 

Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services.  If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

Review the following documents to learn what Colonial Federal Savings Bank is doing and what you can do to protect your privacy, identity and accounts: