Meeting our customer's needs
Whether you choose to bank online, by mobile app, phone, at our ATMs or in person, Colonial Federal Savings Bank makes accessibility a priority.
Our commitment to each customer experience starts with making banking accessible to every customer. From Colonial Federal branch locations to ATMs and our online & mobile banking options, we are committed to meeting our customer's needs with continued accessibility enhancements.
Large print, raised lined business sized checks, allow for easy reading and check writing and can be oriented by touch. Available to order online, by phone or at your nearest Colonial Federal branch. Call 617-471-0750 or email firstname.lastname@example.org for more information.
Enlarged Check Images on Statements
Upon request, we will provide enlarged check images of the front and back of the processed checks associated with your account along with your monthly statement (minimum number of 4 checks per page). To request this free service call 1-617-471-0750 or visit a Colonial Federal branch.
Mail in Deposits
Customers have the option to mail in their deposits to:
Colonial Federal Savings Bank15 Beach Street
Quincy, MA 02170
Be sure to include the deposit account information, as well as the total amount of deposit.
Once processed, we will send receipt of deposit to the address on file.
Mobile App & Online Banking
Colonial Federal continues to update our mobile and online banking applications to provide the best experience for all our customers. Our latest theme (Maverick) was designed with accessibility at its core, and was tested with multiple research test groups prior to launch. We value feedback from all users, please reach out to us at email@example.com.
Telephone Banking Services
There are several telephone banking options to make your finances more convenient:
Bank by phone: Call 1-888-865-5507 to access your account information and conduct transactions
Bank by Phone: Call 1-888-865-5507 to access your account information and conduct transactions 24/7 with this easy-to-follow automated system available in English and Spanish.
Live Customer Service: Help is available during banking hours at 617-471-0750 and 24/7 Online Banking support at 1-844-824-9389
TTY and Telecommunications Relay Services: Callers who are deaf, hard of hearing, deaf-blind, or have speech impairment may contact Colonial Federal through TTY (Text Telephone) or other Operator Assisted Relay services. Your preferred Telecommunications Relay Service should call Colonial Federal at 617-471-0750.
All of our ATMs are accessible to customers with disabilities.
Audio Capability: Access in English by plugging in a standard headset-You'll be guided through your transaction while the screen appears blank. A braille sticker on all ATMs directs vision-impaired customers to the audio jack.
Design Features: All ATMs provide height and reach requirements to support wheelchair accessibility and are fully complaint with ADA guidelines.
Our Colonial Federal branch locations are designed with accessibility and convenience in mind:
- New branches features automated accessible doors, as well as accessible vestibules, washrooms and wheelchair-access to ATMs, Tellers, and service areas.
- Service animals are welcome in our branches.
- Retrofitting of older branches to enhance accessibility is an ongoing process. The recent main office renovation now provides a wheelchair accessible teller counter.
- Where possible, at least one parking space is reserved for customers with disabilities.
- Find a Colonial Federal Branch
Enabling a comfortable online experience
Colonialfed.com is accessible from most current browsers, and text content has been built primarily with HTML enabling text-to-speech applications. There are no audio or video files on the site. However, we can't guarantee the format will work with every application, and encourage everyone to update their technology and utilize the latest version of their web browser which includes assistive technology, whenever possible.
There are a number of accessibility features on your computer and mobile device that can help maximize the comfort of your online experience. Things like:
- Increasing the size of the text on the screen
- Magnifying the contents on the screen
- Enabling high-contrast text
- Having the words on the screen read out loud to you
For help on customizing any of these features, choose the appropriate link(s) for your operation systems and/or browser:
Operating Systems - modify system colors, text size, mouse pointers or enable text-to-speech. Choose the link for your operating system:
Browsers - learn how to use the zoom magnification features or enable high-contrast text. Choose the link for your browser:
Online Banking & Mobile App: Select our new Versatile Theme for best accessibility.
Colonial Federal Savings Bank desires to provide a positive customer experience to all of our customers. Our goal is to permit all our customers to successfully gather information and conduct business through our website and other technology platforms. Colonial Federal Savings Bank does not claim full site-wide conformance, but instead partial conformance, as defined by Web Content Accessibility Guidelines (WCAG) Level A & AA. We continue to review and explore ways to improve accessibility on our site and with our third party providers.
Should you experience any difficulty in accessing the website, please contact customer service at 1-617-471-0750 or firstname.lastname@example.org for assistance.