Online Banking

Alerts & Notices

Be advised, we are receiving reports of an active vishing (voice phishing) campaign affecting some of our customers. Residents of the 617 area code are receiving an automated phone call claiming their debit card has been breached. The person is instructed to enter their debit card number, PIN, and sometimes other sensitive information. This is a scam that has occurred in the New England area in the recent past. 

Based on what we are seeing now, this appears to be a fairly common, run-of-the-mill vishing campaign. The fraudsters will cast a wide net, calling as many households as possible in an effort to trick as many people as possible. At this time we do not have any indication as to how widespread this campaign may become.

Some recommendations are below:

  • Never disclose sensitive information such as account number, debit card number, SSN, or PIN over the phone.  
  • Hang up and call the bank using the phone number listed on the web site or statements to inquire whether this is a legitimate call. 
  • If you believe you might have revealed sensitive information, call the Bank immediately. 
  • If you have caller ID and can see the number the call originated from, provide it when you call the bank. We will forward it to the FTC, reporting the fraudulent activity and ask for the number to be blocked.

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Visit Colonial Federal's Privacy & Security page for security tips and your responsibilities. 

If you notice suspicious activity on your account or experience a security related event, call us and speak to Bill, Jen, Mary or a customer service representative at 617-471-0750.